Current Available Positions

The place of employment for all positions is Anniston, Alabama

Customer Service Specialist

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SUMMARY:

 

The Customer Service Specialist provides support for the Atlanta Airport operations for arriving students, arrival procedure at lodging and assist with departure days.

 

ESSENTIAL DUTIES/RESPONSIBILITIES: 

                                                                                                                      

• Provide a friendly and customer service focused introduction to students as they arrive

• Load/unload student’s luggage onto the bus

• Compare student identification cards against the Real ID compliance manifest

• Assign student to proper coach bus for transport to Anniston

• Brief students on location and departure time of bus

• Communicate with Student Services and Travel personnel to account for students who are late or missing

• Coordinate flight schedules, correspondence and Real ID manifests from both internal and external agencies

• Track all incoming students arriving at the Atlanta Airport

• Reply to general information requests from students with accurate information

• Light general cleaning duties at Bldg. 320

• Accountability of all departing students

• Assist with loading luggage on departure days

• Works effectively with a team and is respectful of colleagues

• Adheres to company policies and procedures

• Accepts constructive criticism and is receptive to changes in the work environment

• Other duties as assigned

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REQUIRED EXPERIENCE/SKILLS:

 

• High school graduate or GED equivalent required

• Must possess and exhibit excellent verbal and written communication skills

• Must be able to work weekends and flexible hours

• Must be able to lift, turn and carry items up to 60 lbs.

• Excellent customer service skills