EMPLOYMENT

Current Available Positions
The place of employment for all positions is Anniston, Alabama
Customer Service Specialist
SUMMARY:
The Customer Service Specialist provides support for the Atlanta Airport operations for arriving students, arrival procedure at lodging and assist with departure days.
ESSENTIAL DUTIES/RESPONSIBILITIES:
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Provide a friendly and customer service focused introduction to students as they arrive
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Load/unload student’s luggage onto the bus
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Compare student identification cards against the Real ID compliance manifest
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Assign student to proper coach bus for transport to Anniston
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Brief students on location and departure time of bus
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Communicate with Student Services and Travel personnel to account for students who are late or missing
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Coordinate flight schedules, correspondence and Real ID manifests from both internal and external agencies
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Track all incoming students arriving at the Atlanta Airport
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Reply to general information requests from students with accurate information
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Light general cleaning duties at Bldg. 320
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Accountability of all departing students
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Assist with loading luggage on departure days
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Works effectively with a team and is respectful of colleagues
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Adheres to company policies and procedures
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Accepts constructive criticism and is receptive to changes in the work environment
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Other duties as assigned
REQUIRED EXPERIENCE/SKILLS:
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High school graduate or GED equivalent required
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Must possess and exhibit excellent verbal and written communication skills
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Must be able to work weekends and flexible hours
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Must be able to lift, turn and carry items up to 60 lbs.
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Excellent customer service skills
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